Frequently Asked Questions
Expert advice and support for your professional hardware needs.
Do your power tools come with a manufacturer warranty?
Yes, every tool sold by Power Tool Specialists includes a full manufacturer warranty, typically ranging from 1 to 3 years depending on the brand and model.
How long does shipping take for heavy machinery?
Standard shipping for handheld tools takes 3-5 business days. For heavy machinery or oversized items, we use specialized freight carriers which typically deliver within 7-10 business days.
What is your return policy for used equipment?
We offer a 30-day return policy for items in original packaging. If a tool has been used and is found to be defective, it is covered under the warranty repair process rather than a standard return.
Do you offer bulk discounts for contractors?
Absolutely. We provide tiered pricing for bulk orders and professional contractor accounts. Please contact our sales team directly for a custom quote on large volume purchases.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are batteries and chargers included with cordless tools?
Products labeled as 'Kits' include batteries and chargers. Items labeled as 'Bare Tool' are sold without batteries or chargers for customers who already own compatible power systems.